Mobile Deposit

An easy way to make deposits from your smartphone 

  
The benefits of using Grandpoint l deposit 

  • Deposit checks into your account from most smartphones
  • Save money by avoiding costly trips to the Bank
  • Make deposits safely and securely
  • Available 24 hours a day, 7 days a week
  • Receive email notification to update you on the status of your deposit
  • Simple to use, select which Grandpoint Bank account you wish to deposit in, take a photo of the front and back, click submit
     
     

FAQs 

 
Do I need to pre-qualify for Grandpoint l deposit? 
  • You must have a funded account with Grandpoint Bank for at least 90 days
  • Your account must be in good standing
  • There is a screening process that we follow after you complete the enrollment application.
How will I know what my daily deposit limit is?  
You can deposit up to $2,000.00 per business day.

How do I enroll in Grandpoint l deposit?     
CLICK HERE FOR ENROLLMENT to complete the enrollment application and agreement.

How do I get my Username and Password? 

Phone®, iPad® and Android™ users will access Deposits from your Grandpoint l mobile app using your ePoint online banking ID and password. You will be notified via email when your Deposit feature is activated. It may take up to five business days to activate this service.  

Do I need to take a photo of both the front and back of the check?  
Yes, the app will prompt you to take a picture of both the front and back of your check . As in any deposit, you will need to endorse the check.  

How do I know if the picture of the check is clear enough for deposit?  
Once you take the picture of the check, you will be asked if you think it is clear enough. When you submit it, the app will review your submission. If the picture is not clear enough it will let you know and prompt you to take the pictures again.  

What should I do with the check after I have deposited it through the phone?  
The app will tell you that the deposit "upload" was successful. However, that doesn't mean that the deposit is complete. You should hold on to the check for a minimum of 7 and maximum of 30 days after you receive an e-mail notification from us that your deposit has been accepted. If for any reason your check is returned, we will send you an image of the item you initially deposited for verification.  

 How long does it take to deposit the funds/when will the funds be available?  
Generally, funds will be available the next business day if you make your deposit before 5 p.m. pst. 

How will I know the deposit was accepted?  
If you make the deposit during a business day before 5 p.m. pst., you will receive an e-mail from us that day letting you know if the deposit was accepted or if there was an issue. If you deposit after 5 p.m. pst. during a business day or anytime on a weekend or holiday, you will receive notification the next business day.  

What do I do if the deposit isn't accepted?  
If there is an issue with the deposit, you will receive an e-mail giving you directions on what to do next.  

Do I need to use a deposit slip? 
No. Sending a clear picture of the front and back of the check is all that's needed for the deposit.  

Do I need to endorse the check?  
Yes, all checks deposited, regardless of how they are deposited, are required to be endorsed with your signature and the account number you are depositing to.

 

NEWS

Grandpoint awarded Five-Star Superior Rating for strength, stability and soundness by independent rating and research firm BauerFinancial.Learn more at bauerfinancial.com


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