Mobile Banking

Grandpoint l mobile makes it easy for you to do your personal banking right from your mobile device. You can make deposits, view balances, initiate transfers, pay bills, view alerts, and find office locations.  

 
See our MOBILE DEPOSITsection for details about the Grandpoint l deposit feature for your iPhone® and Android™. Or you can ENROLL NOW FOR DEPOSITS 
 
With our new range of mobile features, there are more ways to stay in control of your finances, wherever you are. Whether you want to receive bank account information by text message, or access your account through your mobile phone's web browser, we've got you covered. So start exploring and see how you can put our new features to work for you.  
 
Mobile Apps 
Download our mobile banking app from the App Store or Android Marketplace for an enhanced experience designed for your iPhone® and Android™ device. Simply log in using your ePoint online banking user ID and Password. 
 
  • Make Deposits  LEARN MORE or ENROLL NOW
  • Check Balances
  • Get History
  • Transfer Funds
  • Pay Bills
  • View Alerts
  • Locate Branches

Text/SMS Banking 

Use simple text message commands to access your account information from almost any Text/SMS supported phone.  Text commands and receive information back in seconds.  
  • Check Balances
  • Get History

Mobile Web

For BlackBerry® users, access Mobile Banking by visiting www.gpb.mobi on your device's mobile web browser. Simply log in using your ePoint online banking user ID and Password. Deposit feature is not available for BlackBerry® devices.  
 

FAQ’s 

 
What is Grandpoint l mobile? 
Grandpoint l mobile is a mobile banking application that provides additional convenience to ePoint online banking users. You can use the product on your mobile device to perform many of the activities that you ordinarily perform through ePoint online banking, including the ability to: 
 
  • Make Deposits  LEARN MORE or ENROLL NOW
  • View account balances
  • View transaction history
  • Transfer money between your Grandpoint Bank accounts
  • Pay bills to existing payees
  • View Alerts
  • Locate Grandpoint Bank branches

What are the eligibility requirements for Grandpoint l mobile banking? 

Grandpoint l mobile banking enrollment takes place through your mobile phone or online banking. To be eligible for mobile banking, you must meet the following requirements:  
  • You must have a valid Grandpoint Bank account
  • You must be enrolled in ePoint online banking
  • You must be able to access the Internet or use SMS texting from your mobile phone.
    ****Message and data rates may apply. Contact your wireless carrier for details****   

I can already access Online Banking from my phone. Why do I need Grandpoint l mobile banking? 

Grandpoint l mobile banking is specifically formatted for mobile phones. This provides faster browsing, easier navigation, clearer reading of content and the ability to pay bills. 
 
Which mobile banking link should I use? 
iPhone® and Android™ users can download an app directly from the App Store or Android Marketplace. BlackBerry® users must register through www.gpb.mobi.
 
What is my Login ID and Password? 
To access Grandpoint l mobile, use your current ePoint online banking ID and Password. 
 
Is Grandpoint l mobile banking safe?  
Yes, Grandpoint l mobile banking is safe. The mobile banking application is protected in many ways, including:  
 
  • Access to the application on your mobile phone requires your Login ID and Password
  • Account names are used and account numbers are masked 

Is there a fee for Grandpoint l mobile banking? 

Grandpoint Bank does not charge any fees for using mobile banking. Message and data rates may apply. Contact your wireless carrier for details.  
 
Can I pay bills through Grandpoint l mobile?  
Yes. You can pay bills through mobile banking after you are enrolled in Bill Pay. You must enroll in and set-up payees through ePoint online banking before you can pay bills through mobile banking. You cannot pay bills through SMS text banking.  
 
Can I add a new Bill Payment Payee via Grandpoint l mobile?  
No. You can only add payments to payees already established through your traditional ePoint online banking.  
 
Why can't I add a new payee?  
Functionality is limited to sending payments to already established payees for security purposes. To add a new payee, log into the ePoint online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.  
 
How do I delete a Bill Payment that I set up through my mobile device?  
You must log in to the ePoint online banking site and delete the payment from the main menu of the Pay Bill tab.  
 
When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?  
Check your phone's settings to make sure you don't have Alpha-only enabled on the keypad.  
 
What if I can't get my mobile device to work with ePoint online banking? 
There are a number of reasons that you may experience trouble accessing the mobile version of ePoint online banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements:  
 
  • Your mobile device must be web enabled.
  • Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
     
Do transfers made between accounts at Grandpoint Bank occur immediately? 
Transfers done before 6:00pm each business day will occur immediately. Any transfers done after 6:00pm or on weekends or holidays will post the next business day.  Transfers cannot be made via SMS text banking.  
 
How can I search for a transaction?  
You will be able to view 30 days worth of transaction history on your mobile device. There is not a search feature.  
 
Can I use any mobile device to access my accounts?  
Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.  
 
What happens if I lose communication/signal during a transaction?  
When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.  
 
What do I need to do if I get a new phone?  
If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log into your ePoint online banking account via the Internet and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct. 
 
Can I access my account from more than one mobile phone?  
Yes, you can access your accounts from any mobile phone with Internet access. For SMS text banking, you must first register the phone number through ePoint online banking.  
 
Can I access multiple Grandpoint Bank accounts from my mobile phone?  
You can access any account that you have access to in ePoint online banking.  
 
Can I control which accounts display in mobile banking?  
Yes. Just log into ePoint online banking and click Options/Mobile Banking/Mobile Web Settings and select the accounts you wish to access from your mobile device. These settings will remain across the mobile banking apps, web-based and SMS versions.  
 
Can I change the display nickname on my accounts?  
Yes, you can change the nicknames of your accounts in your traditional ePoint online banking. The same names will be used in ePoint online banking and Mobile Banking. SMS texting nicknames can be set-up through the Online Banking Mobile TEXT Settings page.  
 
What information about my accounts shows up in Grandpoint l mobile banking?  
Only your account name (e.g. Jane’s checking), account suffix (last 2 digits), account balances and biller names display in mobile banking. 
 
Can I enroll for Mobile Text from my mobile device?  
No. Enrollment for Mobile Text must be completed within your traditional ePoint online banking site.  
 
How do I use SMS text banking? 
You must first register your mobile phone number by logging into ePoint online banking, Click Options, and then click Mobile Settings. Click  Enable text access for your mobile device and enter your mobile number, carrier, and account nicknames. Agree to terms and Reply Yes to the activation text you will receive. During registration, you can select a texting nickname for each of your accounts. After that, text the commands listed below to Grandpoint Bank (enter code) and you will receive a response text with the information requested.  
 
Text Commands 
Bal=All Acct Bal 
Bal Acct Name=Single Acct Bal 
Hist=All Accts Recent Activity 
Hist Acct Name=Single Acct Activity 
Help=Commands 
Stop=Cancel 
 
How do I un-enroll for Mobile Text?  
Un-enrollment can be accomplished one of two ways. You can log into your traditional ePoint online banking site and un-select the enroll option or you can text STOP to 89549.

 

NEWS

Grandpoint awarded Five-Star Superior Rating for strength, stability and soundness by independent rating and research firm BauerFinancial.Learn more at bauerfinancial.com


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