Welcome to our new clients from Santa Ana Business Bank
We would like to extend a warm welcome to each of you. We are committed to earning your trust and meeting your financial services needs through exceptional customer service, enhanced product offerings and in-depth banking expertise.
Grandpoint brings rock solid financial strength to the organization. As part of our acquisition, Grandpoint Capital invested $75 million in Santa Ana Business Bank, substantially strengtheing the bank and allowing us to support the growing credit needs of our customers.
As we merge our operations, we'll take every measure possible to make the transition transparent and effortless for you, and we'll keep you fully informed of our progress. We expect to complete this process by July 19. Prior to that date, we will be contacting you regarding any action that will be required on your part. At the same time, we will begin to transition the bank's name to Grandpoint Bank, so you will start to see the new name on some of our communications.
In the coming weeks, we will be informing you of the broad array of new product offerings to which you will soon have access along with any changes to existing accounts. We invite you also to look at the Frequently Asked Questions below. Please don't hesitate to speak with Sonia Flores or give either of us a call, if you have any questions.
We also invite you to stop by the Santa Ana office to meet some of our team members, who have joined the many familiar faces.
If we haven't had the opportunity to meet you in person yet, we look forward to doing so in the very near future. It is our privilege to have you as a valued customer.
Sincerely,
 |  |
| Don M. Griffith | Jan R. Cloyde |
Frequently Asked Questions
1. Will the existing Santa Ana Business Bank office remain open?
Yes, we will continue serving the Santa Ana community at the existing office location.
2. Will the staff remain the same at the bank?
Many of the Santa Ana Business Bank team will continue to serve you. You'll also see a few new faces as we bring new product and service capabilities and expertise to the bank.
3. Who is on the management team of the bank now?
With the retirement of former CEO Larry Frampton at the close of the acquisition, the bank is led by Chairman and CEO Don M. Griffith with a management team headed by President Jan R. Cloyde. Griffith and Cloyde are both highly regarded Southern California banking veterans. They will be assisted by a team of bankers that includes many of the staff members who currently serve you at the bank.
4. How will I be affected by this transition?
At this time, you do not need to make any changes in the way you conduct your banking. You should continue to bank at the Santa Ana office, use your existing checks, access your online banking through SABB's website, and make your loan payments as you always have. In the coming weeks, we'll advise you of any changes to your existing accounts along with exciting information on new product offerings.
5. Will any of the terms or conditions of my loan change?
No, the terms of your existing loan agreement will not change. Pricing for lines of credit, credit cards and other revolving lines may be adjusted in the future based on market fluctuations. If they are, we'll provide ample notice to you.
6. Where do I make my payments?
Your monthly statements will include a return envelope with the new mailing address of:
355 South Grand Avenue
Suite 2400
Los Angeles, CA 90071
You may continue to make your monthly payments at the Santa Ana branch.
7. Where do I call for loan customer service?
The general loan inquiry phone number is (213) 542-2777.
8. How will the transition of Santa Ana Business Bank affect my loan in process, approval or funding?
There will be a seamless transition and additional delays will not occur.
9. Will you change the interest rate on my certificate of deposit?
The terms of your current certificate of deposit will not change. When you are ready to renew a CD or purchase a new one, we will provide you with information on all of your options.
10. Will you change the rates on my checking, savings or money market accounts?
Rates on checking, savings and money market accounts are currently variable and the rates will remain variable. Grandpoint will be offering competitive rates for all of these accounts. We'll provide you with ample notice if we make changes that affect your accounts.
11. Will my deposit account number(s) change?
No, your deposit account numbers will remain the same. We will be converting to a new processing system on July 19, so you'll start to see some changes to your account statements at that time. We'll be sure to keep you informed of any changes that will affect you.
12. What happens to my July bank statement?
You will receive a special bank statement from Santa Ana Business Bank that includes your account activity through Friday, July 16. Your Grandpoint Bank statement will start on July 17.
13. Will I need to order new checks?
No. You may continue to use your existing Santa Ana Business Bank checks. When you need to re-order checks, please contact your bank representative rather than calling Deluxe directly.
14. Will I be able to access my account information online?
Yes. Until we notify you otherwise, you should continue to access all of your online banking features through the Santa Ana Business Bank website.
15. Do I have to make any changes to my online banking set-up?
When we convert to our new processing system on July 19, your online banking account(s) will change. The first time you log into your Santa Ana Business Bank online account after July 18, you'll automatically be prompted to provide information that will allow us to set up your new account. As of July 19, you will no longer have online access to bank statements issued before that date, so we suggest that you take a moment now to download any copies that you would like to keep for your records.
16. Can I continue to use my online bill payment service?
When we convert to our new processing system on July 19, the online bill payment service will change. When you log into your online bill payment account, we'll automatically prompt you to re-enroll in the service. Since that will include setting up a new list of payees, we suggest that you print out a copy of your current list now so that you'll have it easily accessible for reference.
17. Does Grandpoint have other offices where I can transact business?
You will soon be able to bank at Grandpoint's downtown Los Angeles office at 355 South Grand Avenue, Suite 2400, Los Angeles. The office will be open Monday through Friday from 9:00 a.m. until 4:00 p.m. As a reminder, the Santa Ana office is open Monday through Friday from 9:00 a.m. until 5:00 p.m.
18. Can I still use the SABB automated teller?
The existing SABB ATM will be closed. Please remember that you may continue to use other bank ATMs to transact your business at no charge.
19. Who is Grandpoint Capital? Who is Grandpoint Bank?
Grandpoint Capital, Inc., is a bank holding company. The company is managed by a team of banking industry veterans who have distinguished themselves in leadership roles at some of the region's most admired financial institutions. Grandpoint Bank is a wholly owned subsidiary of Grandpoint Capital. Following the completion of the acquisition, the name of Santa Ana Business Bank will change to Grandpoint Bank. It will take several months before the transition to the new name is complete.
20. Is Grandpoint safe?
Absolutely. Grandpoint Capital has made an investment of $75 million in capital, which has substantially strengthened the bank and allows us to meet the growing credit needs of our clients. In addition, as an FDIC-insured institution your deposits are insured up to at least $250,000 per depositor through December 31, 2013. On January 1, 2014, the standard insurance amount is scheduled to return to $100,000 per depositor for all account categories except for IRAs and other certain retirement accounts (including IRAs) which will remain at $250,000 per depositor.
21. Will Santa Ana Business Bank continue to support the local community?
We fully intend to remain active members of the Santa Ana community, supporting the community's economic well-being through personal participation and financial contributions.
Contact Us
If you have any questions regarding your Santa Ana Business Bank account relationship or the acquisition, we encourage you to call Sonia Flores at the Santa Ana Business Bank office at 714.415.1730 or give us a call at 213.542.2700 or email customerservice@grandpointbank.com.
