Our Consumer Privacy Policy

At Grandpoint Bank, respecting your privacy and the security of your personal information is very important to us. This notice applies to our existing and former customers, meaning individuals who obtain a financial product or service from us primarily for consumer (personal, family or household) purposes.

Recognition of your expectation of privacy

We respect your expectation of privacy and have established these policies and procedures to prevent the misuse of your personal information. "Personal Information" refers to most non-public personally identifiable financial information about you, but does not include information that is available from public sources, such as telephone directories or government records.

Collection, use and retention of information about you

We collect personal information about you in order to administer our business and provide you with products and services. We use the information to protect and administer your records and accounts; to communicate with you; to comply with applicable laws and regulations; and to help us design and improve our products and services.

We collect personal information about you from the following sources:

  • Information we receive from you on applications and other forms;
  • Information about your transactions with us, our affiliates, or others; and
  • Information we receive from consumer reporting agencies and other lawful sources.

Disclosure of information

We do not disclose personal information about you or our former customers to anyone except as permitted by law. Examples of what is permitted by law include the following:

  • Disclosing personal information to non-affiliated companies if it is necessary or helpful in completing a transaction;
  • Disclosing personal information to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;
  • Complying with government or court requests; or
  • If you give us your consent

We may disclose information we collect, as described above in the COLLECTION, USE AND RETENTION OF INFORMATION ABOUT YOU, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements to offer financial products and services to you, such as your name, address, contact information and/or high or low balances.

The security of account information

We restrict access to nonpublic personal information about you to our employees and agents who have a need to know such information. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your personal information.

Changes to this policy

We may amend this notice from time to time and will notify you of any amendments in accordance with applicable laws.

Questions

If you have any questions regarding this Statement, you can contact us via e-mail at customerservice@grandpointbank.com, write to us at Grandpoint Bank, Attn: Privacy Policy, 355 So. Grand Avenue, Suite 2400, Los Angeles, CA 90017, or call us at 1-213-542-2700.

THE FOLLOWING NOTICE APPLIES TO ALL CUSTOMERS OF GRANDPOINT BANK.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.